Where to go
Documentation
Manuals and setup guides
Owner's manuals, suspension setup, and maintenance guides by bike — plus the general safety and care guide that applies to every Spot.
Setup
Assembly instructions
Your bike arrives 95% assembled. Walk through the last steps — bars, pedals, wheels, and a pre-ride check — before your first ride.
Unboxing
Shipping box video
See exactly how your bike is packed and what to expect when you open the box, before you cut a single zip tie.
Coverage
Warranty
Our lifetime frame warranty and crash replacement program, and what's covered for the original owner.
Policies
Returns and exchanges
Ride any Spot for 30 days. If it's not the one, here is exactly how to send it back or exchange it.
Contact
Talk to a real person
Open web chat and reach the team in Golden, Colorado with sales, service, or order questions. Phone, email, and the contact form are on the contact page.