How can we help?

Everything you need after your Spot arrives — manuals, assembly help, warranty terms, and the fastest way to reach a real person in Golden.

Where to go

Documentation

Manuals and setup guides

Owner's manuals, suspension setup, and maintenance guides by bike — plus the general safety and care guide that applies to every Spot.

Browse documentation

Setup

Assembly instructions

Your bike arrives 95% assembled. Walk through the last steps — bars, pedals, wheels, and a pre-ride check — before your first ride.

See assembly steps

Unboxing

Shipping box video

See exactly how your bike is packed and what to expect when you open the box, before you cut a single zip tie.

Watch the video

Coverage

Warranty

Our lifetime frame warranty and crash replacement program, and what's covered for the original owner.

See warranty terms

Policies

Returns and exchanges

Ride any Spot for 30 days. If it's not the one, here is exactly how to send it back or exchange it.

How returns work

Contact

Talk to a real person

Open web chat and reach the team in Golden, Colorado with sales, service, or order questions. Phone, email, and the contact form are on the contact page.

Chat with us