Support

Spot Inside Line™

We started Spot Inside Line™ in 2017 to increase value for riders and connect more closely with our community. Without middlemen, we get to talk directly with customers, share in the new-bike-day stoke, and offer unfiltered insight about our bikes, straight from the horse’s mouth. That connection doesn’t just make the experience better. It makes the bike better, too.

There’s no need to shop around trying to find the exact color build kit and size combo you’re after. Our direct-to-rider model lets us build the bike you want, to order, right here in Colorado, and deliver it straight to your door, with pricing that reflects what it actually costs to make something this good. We can’t compete with the big brands on quantity price cutting, but with Spot Inside Line™, we deliver premium, small-batch bikes at prices that often beat the mass-produced stuff from the big brands.

Skip to 2026, though, and Spot bikes are discounted. Everything is. Why? Because the whole bike industry is in a buyer’s market. Big brands overproduced and now they’re sitting on huge quantities of outdated bikes and parts kits, leading to price cuts across the board. At Spot, we’re not sitting on piles of old stuff. We build in small batches and run just-in-time inventory. But to stay competitive, we’ve had to drop prices too. This is great news for you. Riders seeking the latest and greatest can find it for the best prices ever offered. But with so many deals flying around, it’s easy to second-guess your timing or wonder if you’re truly getting the most for your hard-earned cash. That’s why we’re putting our money where our mouth is.

Spot Value Match Guarantee

We know a Spot bike is a big investment, and we want you to feel rock solid about pulling the trigger.

If you see a deal on a comparable bike from another brand, send it our way. If it’s a current model year, similar build, and available in your size, we’ll do our best to match it. We’re not sitting on a warehouse full of overstock, but we’ll always work with you to make sure you’re getting the value you deserve. Confidence comes standard, on every build and every purchase.

The Fine Print (This is not ’Nam, there are rules)

• Price must be published — no verbal deals.
• Complete bikes only.
• Available at time of sale; not retroactive.
• We reserve the right to determine whether a competitor bike is a fair comparison and may adjust based on differences in build, spec, or components.
• Outlet, demo, and closeout bikes are excluded. All outlet sales are as-is and final.
• Applies to current-generation, in-production bikes with comparable frame material and construction.
• Brands offering multiple carbon frame levels are compared at the higher level.

Trade-In Program — The Pro’s Closet Partnership

Ready for a new Spot but don’t know what to do with your current ride? We’ve partnered with The Pro’s Closet to make it easy — and you don’t even have to deal with TPC directly. Just send your photos to us, and we’ll handle the submission from there. Whatever you get for your old bike can go straight toward your next one.

Bring your bike to Spot HQ in Golden and we’ll handle the whole thing — photos, TPC submission, all of it. Prefer a heads-up before making the trip? Email us some photos first and we’ll submit them to TPC on your behalf. Most offers come back the same day.

Here’s what we need

• Drive side (right side, showing the chain and drivetrain) — full bike in frame
• Non-drive side (left side) — full bike in frame
• A photo of the serial number (usually stamped under the bottom bracket)
• Any extras: upgrades, damage, details worth noting — up to 3 additional shots

Good light, clean background, smartphone is fine. If there’s anything on the bike you plan to keep — saddle, pedals, a computer — pull it off before shooting. TPC appraises exactly what’s in the photos.

Things to know upfront

• The bike must be complete and in working order — drivetrain, brakes, suspension all functional.
• Frames with structural damage or compromised carbon aren’t eligible.

Your bike needs to come to us

This is an in-person program only. We need your bike at Spot HQ in Golden, CO to complete the trade-in — we’re not set up to accept shipments. Whether you’re local or making a trip from an hour out, just let us know ahead of time and we’ll make sure someone’s here to take good care of you (and your bike).

Questions? Give us a call at 303-278-3955 or email sales@spotbikes.com.

Truemed — Pay with Your HSA/FSA

Your health savings account is good for more than copays. Through our partnership with Truemed, you can use pre-tax HSA or FSA funds to buy a Spot bike. Depending on your tax bracket, that can mean roughly 30% in savings — real money, not a promo code.

How it works:

1. Add your bike to the cart and check out as a guest. (Important: the Truemed option won’t appear if you’re logged into a Spot account.)
2. Select “Truemed — Pay with HSA/FSA” at payment.
3. Complete the short health eligibility survey. A licensed provider reviews your answers.
4. If approved, you’ll receive a Letter of Medical Necessity (LMN) via email, and your HSA/FSA card is charged. If you prefer, you can pay with a regular credit card and submit for reimbursement from your HSA/FSA administrator afterward.

No doctor’s visit required. No referral needed. Just a qualifying health goal and an active HSA or FSA. Truemed is available to U.S. customers only.

Spot Rewards

Spot Rewards is our loyalty program, and it’s built around a simple idea: the more you ride with us, the more you get back.

Three tiers. Better perks as you climb.

Points can be redeemed for discounts on bikes, accessories, and Spot Factory service. Tiers are based on your rolling two-year purchase history, so your support is always recognized.

Log in or create an account to see your current tier, points balance, and available perks.

Shop Pay Installments

Buy now, pay later with Shop Pay. Get what you want in 4 interest-free payments or choose a monthly payment plan when you check out with Shop Pay.

Select Shop Pay at checkout and pick the plan that works for you.

Rates from 0–36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.

What Else You Should Know

Built to Order in Golden, CO

Every Spot is assembled right here at our headquarters. Every bolt thread-locked and torqued to spec, every part inspected. Full-suspension linkages are assembled and shocks installed — so even frame-only orders receive thorough QC before shipping.

30-Day Return Policy

We get it — buying a bike online takes some trust. That’s why we offer a 30-day return policy. If it’s not the right fit, reach out to our team and we’ll make it right. Full details on our Returns & Exchanges page.

Assembly Reimbursement

If you’d rather have a shop do the final assembly, we’ll reimburse you up to $100. Just send us the receipt.

International Purchases

The good news is that we ship directly to customers worldwide. You can place an order on our site. All import duties, taxes, and shipping fees are shown in your shopping cart; you will not owe anything more than what you pay when you place the order. If ordering a complete bike, it will come 95% assembled. Even if you need to take it to a dealer for final assembly, it is only a 15-minute job. Please don’t hesitate to claim reimbursement for shop assembly.

Lifetime Frame Warranty

We design and test our frames to the highest standards. Should you have an issue, we’ll warranty your Spot frame against manufacturing defects for the lifetime of the frame to the original owner. We also offer a crash replacement program if the trails get the better of you. Full warranty details here.

Lead Times & Order Status

When you place your order, the product page shows the current lead time for your specific bike. For pre-order models, an estimated ship date appears when you hover over the “Pre-Order” button after selecting your size, color, and build.

The lead time shown at checkout is our best estimate at the time of purchase. If you come back to the site later and see a longer lead time for the same model, don’t sweat it — bikes are fulfilled first-come, first-served, and your place in line is locked.

Order stages for complete bikes:

Questions about your order? Hit up sales@spotbikes.com.