Spot Inside Line™ - Direct Buying Experience 

We started Spot Inside Line™ in 2017 to increase value for riders and connect more closely with our community. Without middlemen, we get to talk directly with customers, share in the new-bike-day stoke, and offer unfiltered insight about our bikes, straight from the horse’s mouth. 

That connection doesn’t just make the experience better. It makes the bike better, too. There’s no need to shop around trying to find the exact color build kit and size combo you’re after. Our direct-to-rider model lets us build the bike you want, to order, right here in Colorado, and deliver it straight to your door, with pricing that reflects what it actually costs to make something this good. We can’t compete with the big brands on quantity price cutting, but with Spot Inside Line™, we deliver premium, small-batch bikes at prices that often beat the mass-produced stuff from the big brands.

The idea from the start was simple: we’re not discounting, we’re just not marking up.

Skip to 2025, though, and Spot bikes are discounted. Everything is. Why? Because the whole bike industry is in a buyer’s market. Big brands overproduced and now they’re sitting on huge quantities of outdated bikes and parts kits, leading to price cuts across the board.  

At Spot, we’re not sitting on piles of old stuff. We build in small batches and run just-in-time inventory. But to stay competitive, we’ve had to drop prices too. This is great news for you. Riders seeking the latest and greatest can find it for the best prices ever offered.

But with so many deals flying around, it’s easy to second-guess your timing or wonder if you’re truly getting the most for your hard-earned cash. That’s why we’re putting our money where our mouth is.

We know a Spot bike is a big investment, and we want you to feel rock solid about pulling the trigger. So, we’re offering two ways to protect your purchase: 

Competitor Value Match Guarantee: If you see a deal on a comparable bike from another brand, send it our way. If it’s a current model year, similar build, and available in your size, we’ll do our best to match it. We’re not sitting on a warehouse full of overstock, but we’ll always work with you to make sure you’re getting the value you deserve. 

Spot Holiday Price Drop Protection: If the price of the Spot bike you purchased drops between now and December 31, 2025 we’ll refund you the difference. Just reach out and we’ll make it happen. 

Confidence comes standard, on every build and every purchase. 

The Fine Print (This is not 'Nam, there are rules)

Competitor Value Match Guarantee:

• Applies to current-generation, in-production bikes with similar frame material/construction. Brands offering multiple carbon frame levels are compared at the higher level. 
• The component spec must be comparable and current. Outdated parts are not considered as equal comparison.
• The bike must be in stock, in the same size, and sold by a legitimate brand or authorized retailer.
• Price must be published (no “verbal” deals).
• Complete bikes only.
• Offer is available at time of sale and is not retroactive.
• We reserve the right to determine whether a competitor bike is a fair comparison and may adjust our offer accordingly based on differences in build, spec, or components.
• Outlet, demo, and closeout bikes are excluded. All outlet sales are as is and final.

Spot Price Drop Protection:

• Applies to the exact model, build, color, and size purchased.
• Offer expires Dec 31, 2025
• Refunds can be requested by contacting sales@spotbikes.com
• Outlet, demo, and closeout bikes are excluded. All outlet sales are as is and final.

New Bike Day, Everyday. 

There’s nothing like that first ride on a new bike. We’re lucky enough to help riders around the world feel that stoke every single day—and we don’t take it for granted. Whatever kind of riding you're doing, we’re proud to be along for it. Thanks for choosing Spot and backing what we build. Your support keeps us motivated to keep building the best bikes in the world.

Some things to note regarding lead times before placing an order:

• Lead times may fluctuate based on order volume. Because we strive to deliver the very best riding experience for our customers, every Spot is meticulously built to order here in our Golden, CO headquarters. Unlike the big brands, we don’t ship bikes that have been thrown together in an assembly plant. Each frame is assembled right here in Golden, CO: every bolt thread-locked and torqued to spec, every part inspected. Full-suspension linkages are assembled and shocks are installed—so even frame-only orders receive thorough quality control before shipping. For the most up-to-date information regarding lead times, email sales@spotbikes.com or call (303) 278-3955.
• In-stock apparel, accessories, and parts ship within 1 business day from order placement.
• When viewing a product page on our site, after selecting your color, size, and build level, you'll see a lead time message such as "In Stock", "Ships in 1–2 weeks", etc.
• Currently, our build queue completion time is running 1–3 business days from order placement. So even if your bike shows as "In Stock", it still needs to go through the build queue.

Some things to note regarding lead times after placing an order:

• When you placed your order, the product page showed the current lead time for your specific bike. For pre-order models, an estimated ship date appears when you hover over the “Pre-Order” button after selecting your size, color, and build.
• The lead time shown at checkout is our best estimate at the time of purchase. If you revisit the site later and see a longer lead time for the same model, don’t worry—it doesn’t mean your order is delayed. Bikes are fulfilled on a first-come, first-served basis, and your place in line is locked.
• For complete mountain and gravel bikes, your order moves through four stages:

What to Expect Upon Delivery

Shipped bikes arrive 95% assembled. Final steps include:

• Installing the front wheel onto the fork with the thru axle.
• Installing the handlebar onto the stem, and tightening the stem and headset bolts properly. 
• Threading the chain through the drivetrain and connecting the quick link. 
• If you’re not comfortable doing this yourself, no problem—just take your bike to a local shop for final assembly. We’ll reimburse you up to $100 for professional assembly (just send us a copy of the shop receipt). Note: Assembly reimbursement is not available on demo, used, or outlet bikes, or any bikes discounted more than 15%.

Transit times

After the bike is shipped, delivery transit time varies by location and delivery method, but for addresses within the continental US, transit time can take anywhere from one to five days.

Spot's Quick-Build Mountain Bike Box

A Spot mountain bike is a great investment on your way to freedom, fun and fitness. We designed a packaging system to make sure that investment arrives safely to you and is quick and simple to assemble. Our Quick-Build box suspends and cradles your mountain bike on its way to your doorstep. Two separate panels inside a spacious box keep the wheels, frame, and components neatly packaged and separated. The way the bike and wheels are attached to the panels helps to prevent possible damage from even the toughest shipping conditions. Each panel is easy to remove from the box with all parts attached, which keeps everything organized and ready for a quick build and bike setup. This design is exclusive to Spot.

International Purchases

The good news is that we ship directly to customers worldwide. You can place an order on our site. All import duties, taxes, and shipping fees are shown in your shopping cart; you will not owe anything more than what you pay when you place the order. If ordering a complete bike, it will come 95% assembled. Even if you need to take it to a dealer for final assembly, it is only a 15-minute job. Please don't hesitate to claim reimbursement for shop assembly

We're here to help

If you have any questions about when you can expect your bike to be delivered, feel free to reach out to us at sales@spotbikes.com