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SUPPORT

Limited Lifetime Warranty

We're in this together

We design and test our frames to the highest standards so you can be confident in your investment. Should you have an issue with your Spot frame, we will warranty it against manufacturing defects for the lifetime of the frame to the original owner with proof of purchase. This lifetime warranty applies to all bikes purchased after January 1st, 2020. Any bike purchased prior to that date is warrantied to the original owner for a period of 5 years. We believe in the products that we sell and our warranty is designed to back that up.

Coverage

All bikes and frames purchased from Spot that are defective in material and workmanship for the original owner. Defects that have resulted from improper or unreasonable use or maintenance, accident, excess moisture, improper packing, or unauthorized tampering, painting, alteration or modification are not covered.

Our warranty doesn’t cover cosmetic wear, any normal wear parts such as bearings, and/or any damage that results from crashes, transportation, neglect, or improper use. Should damage occur due to one of these circumstances, we have an excellent crash replacement policy to ensure no rider is left behind.

For warranties pertaining to components we spec on our bikes, the respective manufacturer warranties apply from the date of purchase. Should you have any issues with a part that isn’t made by Spot, warranties can be taken care of by contacting the company who produces the part in question. For companies that process warranties through dealers, a local bike shop will be able to help you out if you aren’t local to Golden, CO.

Limited Liability

WHERE PERMITTED, THE PROVISIONS OF THIS LIMITED WARRANTY ARE IN LIEU OF ANY OTHER WRITTEN WARRANTY, WHETHER EXPRESS OR IMPLIED, WRITTEN OR ORAL, INCLUDING ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Notwithstanding the above, where applicable, if you qualify as a “consumer” under the Magnuson-Moss Warranty Act, then you may be entitled to any implied warranties allowed by law for the period of the express Limited Warranty as set forth below. Some states do not allow limitations on how long an implied Limited Warranty lasts, so the above limitation may not apply to you.

Replacement or Repair

We will, at our sole option, repair, replace, or offer credit, for any defective parts within a reasonable period.

Shipping

Consumer pays shipping to us, Spot will pay comparable shipping in return.

Warranty Claim Procedure

1. Send an email to us at bikeservice@spotbikes.com with photos of the issue, an explanation of what happened or how it happened, and your order number/proof of purchase.

2. We will get back to you quickly with any other info we may need. If there isn’t any, we will give you instructions on how to return the bike to Spot. Shipping to Spot is the responsibility of the customer and Spot will cover the return shipping. Note: please strip the bike down to the frame before shipping unless otherwise requested. If the complete bike is shipped back, it increases outbound shipping costs and turnaround time once it arrives at Spot HQ.

3. Once the bike arrives at Spot, we will assess the issue in question and get back to you within 2-3 business days. We pride ourselves on having the fastest turnaround time in the industry to minimize downtime and keep you riding.

4. Upon approval of the warranty, we will complete the necessary work and ship your bike back to you within 7-10 business days.

Exclusive Remedy

THE MAXIMUM LIABILITY OF Spot SHALL NOT EXCEED THE ACTUAL PURCHASE PRICE PAID BY YOU FOR THE PRODUCT. IN NO EVENT SHALL Spot BE LIABLE FOR SPECIAL, INCIDENTAL, CONSEQUENTIAL OR INDIRECT DAMAGES. Some places do not allow limitations on the exclusion or limitation of relief, special, incidental, consequential or indirect damages, or the limitation of liability to specified amounts, so the above limitations or exclusions may not apply to you.

Other Conditions

This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from country to country or state to state. This Limited Warranty is void if the product is not purchased from Spot or an authorized reseller.

Covering More Ground Since 1991

We have a proven history of innovation and an unwavering commitment to top-level engineering and design. From our groundbreaking Living Link suspension technology to our CenterTrack belt system invention, Spot Brand creates bikes that go faster, last longer, maximize your enjoyment, and simplify your cycling lifestyle.

The Lumpkin family founded Avid in 1991 and grew the component company into America’s largest brake manufacturer. After selling Avid and acquiring Spot, we turned our attention to building better bikes. First, we revolutionized the reliability and simplicity of belt drives by creating the CenterTrack design that has made Gates Carbon Drive the world’s best-selling and most durable bicycle belt system on the market.