With easy access to classic Colorado mountain bike trails and road bike loops, working at Spot has many perks. We are a growing company with a fun and energetic environment.
The career opportunities listed below are current needs, but due to our growth, more positions will open up regularly. Please apply at jobs@spotbikes.com
Customer Experience Expert
Responsible for the customer experience process from initial customer contact, to sale, to post-sale support.
Responsibilities include (but are not limited to):
• Manage customer interactions at our Golden, Colorado factory store: sales and customer service (in-person/phone/online); demo rider appointments and bike set-up; assist and help execute events (demos/trade shows/community rides)
Qualifications:
• 2-4 years in an account management, sales, or business development role in a retail, online, or B2B environment. Bicycle industry preferred but not required.
• Broad knowledge of high-end mountain bikes
• Ability to explain complex and technical product in digestible terms to a diverse range of customers in person, in writing, and over the phone
• Self starter willing to take the lead improving processes and executing ideas
• Ability to operate in a dynamic, fast-paced, startup style culture
• Passion for cycling and bicycles
• Above average computer skills
• Front line consumer facing trade show and event experience preferred
• E-commerce sales experience a plus
• Social media content creation experience a plus
• Email marketing experience a plus
• Merchandising experience a plus
Full-time Bike Mechanic
Our Bike Mechanics are primarily responsible for expertly assembling production bicycles. These production bicycles are new, high-end machines that deserve high-quality “pro builds”. Secondarily, our Bike Mechanics perform service and maintenance on customer bikes and our demo fleet.
Responsibilities include (but are not limited to):
• Professional assembly of new, high-end bicycles
• Inspect, repair, and service demo fleet bicycles
• Demonstrate a professional standard of collaboration and communication
• Receiving, packing, and shipping
• Communicate with colleagues to achieve a seamless assembly process to maximize customer satisfaction
Qualifications:
• Minimum of 1 year bike mechanic experience
• Relentless attention to detail is a must
• Experience with modern bike technologies, such as suspension, hydraulics, electronics, etc.
• Passion for cycling AND bicycles
• Basic computer skills
• Commitment to exceptional quality standards
Spot is a family-owned bicycle company located in Golden, Colorado, with easy access to classic local trails like Apex, Chimney Gulch, Dakota Ridge, Green Mountain, and Matthews Winters. We have a proven history of innovation and an unwavering commitment to top-level engineering and design. From our groundbreaking Living Link suspension technology to our many belt drive innovations (including inventing the CenterTrack belt system), Spot creates bikes that go faster, last longer, maximize rider enjoyment, and simplify your cycling lifestyle.
Spot is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.
