- 30 days, starting at delivery. After that we can't take it back.
- Ride it, but don't break it. Normal trail use is the whole point. Returns need to come back in like-new, resalable condition. If something gets crashed, broken, or worn beyond what a few rides would explain, we'll deduct the cost of making it right, or in serious cases, the bike's yours to keep.
- Pack it like we packed it. Most cosmetic damage on returns happens in transit because of loose parts shifting in the box. Take your time, use the original packaging, and insure the shipment. If it gets damaged on the way back, that's on the shipper and on you.
- We want to be clear about what are typically called "restocking" fees, and what they actually cover here at Spot. Every transaction carries merchant fees that don't come back to us when we issue a refund. We're a small company working hard to give riders the best value we can, and this fee is how we recoup those non-refundable costs instead of charging more for every bike.
- A 5% fee applies to non-financed returns, calculated on the total purchase price including shipping and taxes. If you cancel a non-financed order before it ships, the fee drops to 2%. Financed orders (Shop Pay Installments, Affirm, and similar Buy Now Pay Later services) carry a 10% fee whether the bike shipped or not.
- Outbound and return shipping costs are not refundable. If your order shipped free, we'll deduct our actual shipping cost ($49 to $149 depending on destination) from your refund.
- Spot offers assembly reimbursement up to $100 if you'd like to take your bike to a shop for final assembly. Assembly reimbursement is not refundable in the event of a return.
- Frame-only purchases follow the same 30-day window as complete bikes. Build it, ride it, decide. Same condition rules apply.
- Refunds are applied to the original payment method used in the transaction.
- Proof of purchase required.
What We Can't Take Back
- Demo bikes and refurbished bikes.
- Bikes with any modifications to the build spec.
- Bikes shipped outside the United States.
- Outlet sales. Size exchanges can be accommodated based on availability.
- Anything discounted 35% or higher.